FAQ - General

Why should I choose an America's Best Vision Plan Doctor for an exam?

As a California licensed vision care plan, America's Best Vision Plan credentials it's doctors and has a quality assurance plan that governs the standards of care provided by our doctors. The California Department of Managed Health Care oversees vision plans and the rights and benefits members receive. In addition, the Company has a public policy committee with member representatives that provide imput into our operations.

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What does the America's Best Vision Plan 2 Pair and Eye Exam Membership cover?

The 2 Pair and Eye Exam Membership** entitles you to an initial general eye exam, additional general eye exams you may want or that the doctor determine you may need for one year. Additional general eye exams are subject to applicable co-pays. You are also entitled to 2 pairs of prescription eyeglasses (Member's current, valid prescription needed) with frames from the $59.95 collection. Each pair of glasses purchased as part of our 2 Pair and Eye Exam Membership offer includes single-vision uncoated plastic lenses.

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Can I also get a contact lens exam?

Yes. Though not covered by the 2 Pair and Eye Exam membership, you may pay an additional amount for a contact lens eye exam, which provides the examm and all follow-up care for 90 days. After that, additional charges will apply. A 3-Year Contact Lens Exam Membership** that covers contact lens exams is available (see below).

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What does the America's Best Vision Plan 3-Year Contact Lens Exam Benefit Plan cover?

The 3-Year Contact Lens Exam Benefit Plan** membership entitles you to all of the contact lens eye exams and eyeglasses exams you may want or need for 3 years. In addition, you are entitled to discounts on contact lenses and eyeglasses at America's Best Contacts & Eyeglasses. Save 10% automatically on all contact lens purchases. Save 10% on any eyeglasses purchase (in-store only).

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Where can I get my eye exam and eyeglasses or contact lenses?

Optometry services, eyeglasses and contact lenses covered in America's Best Vision Plan memberships are available exclusively at America's Best Contacts & Eyeglasses retail stores. Vision Plan eye doctors are conveniently located with America's Best and you can book your appointment online.

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How can a patient learn more about the America's Best Vision Plan?

The America's Best Vision Plan Individiual Service Agreement and Evidence of Coverage (ISA & EOC) will provide you with detailed information on our services and costs. If you have any questions about your benefits, please contact us at 800-841-2790 or email us at memberservices@abvisionplan.com.

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You can obtain a complete copy of your Membership Contract by:

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Do I still need an eye exam if I already have a prescription?

Customers can bring in a current and valid prescription to an America's Best store to purchase eyeglasses or contact lenses. If you don't have a current, valid prescription or if you think your vision might have changed, an eye exam from one of our independent doctors of optometry is just $45. If you purchase any 2 pairs of glasses at America’ Best you can get a FREE eye exam.*

Contact lens exams are just $79, but by joining the Eyecare Club, you can get 3 years of FREE contact lens exams (up to 2 per year).

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How can I find the closest America's Best location?

Enter your zip code in the Store Locator to find your nearest America's Best location

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Questions about My Glasses


How long will it take for me to receive my glasses?

Associates should give customers placing in-store orders an exact day of when their glasses should arrive back at the store. Because we use a centralized lab, eyeglasses are typically ready for pick-up in 7-10 business days. If you would like to know the status of your order, please contact your local store.

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What is your return policy for eyeglasses?

We offer a 30-day return policy on eyeglasses when accompanied by a receipt.

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Does America's Best offer protection plans in case my frames break?

Customers can purchase our Product Protection Plan, which protects your eyeglass frames and lenses for one year for a low additional cost. If your frames break or your lenses become excessively scratched during the year, bring them to your local America's Best store so we can replace them (only 1 replacement allowed). This plan does not cover lost frames or lenses.

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Will I find a wide selection of eyeglass frames and lenses at your store?

Other optical chains might only offer a few dozen pairs as part of a special like ours, but America's Best offers HUNDREDS of frames as part of our 2 pair for $69.95 deal (frames tagged at $59.95 with single vision uncoated plastic lenses). Our America's Best locations have hundreds of eyeglass frames in-store and also offer some of the best designer brands – check out our selection!

We carry premium lens options at an additional cost like Transitions® Signature™, polarized sunglasses, impact-resistant polycarbonate material, or NeverGlare® Advantage® anti-reflective coating. Other options include solid or gradient tints, scratch resistant coating, and a UV protective coating.

Coatings and tinting are available on most eyeglass lenses. If your prescription indicates another lens might be better suited to correct your vision, one of our associates will help you decide what's right for you. No matter what you choose, you'll always pay less at America’s Best!

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How can you help me save money if my kids are rough on eyeglasses?

Our 2 for $69.95 deal allows parents to always have a back-up pair of glasses for their children, and the KidsGear™ Breakage protection plan covers BOTH pairs of eyeglasses for only $30. Our exclusive KidsGear™ package includes additional protection for kids 13 and under with scratch resistant coating and UV protection. ALL kid’s eyeglass lenses are upgraded to impact-resistant polycarbonate lenses for greater protection from breakage.

For other questions about ordering eyeglasses, please click here.

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Questions about my Contact Lenses


I've never had contacts before. How do I get a prescription for a trial pair?

Make a contact lens exam appointment online or call 1-800-TWO-PAIR (1-800-896-7247) to schedule an appointment with an independent doctor of optometry. Following your exam, America’s Best associates will walk new contact lens wearers through a training session using your trial diagnostic lenses. After wearing your trial diagnostic pair for about a week, customers must return to the store for a contact lens evaluation to receive their finalized prescription.

If you're a long-time contact lens wearer, consider joining our Eyecare Club to save money on contact lenses, exams and eyeglasses.

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Can I purchase contacts online?

Yes! Buy contact lenses online and have your contact lenses delivered to your door or shipped to your local store.

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Can I purchase contacts as part of the 2 for $69.95 special?

The 2 for $69.95 offer applies to eyeglasses only, but we have other ways for contact lens wearers to save! Join the Eyecare Club for just $99 and get 3 years of FREE contact lens exams (up to two per year), plus discounts on your contact lenses and eyeglasses.

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For other questions about ordering contact lenses, please click here.


If you don't see an answer to your question above, please don't hesitate to email us, or write to us at:

2000 Newpoint Parkway, Suite E

Lawrenceville, GA 30043