FAQs

Ordering is simple.

• Order online by finding your preferred contact lenses here.

• Call our toll free number 800-999-4758.

• If your eyes were examined at one of our America's Best store locations you can select the location from our drop down list during checkout and we will verify your prescription with the store.

• If your eyes were not examined at one of our America's Best store locations, please have your doctor's name, address and phone number available for us to contact them to verify your prescription.

• If you have a copy of your prescription, please upload it during the checkout process or fax the image to 877-291-8154. Current valid prescriptions required.

• Lastly, choose a shipping option to have the order delivered to your home or your local America’s Best store.

Verification of contact lens prescriptions is completed to help maintain our customers’ eye health, and comply with the Fairness to Contact Lens Consumers Act. This law requires that optometrists and ophthalmologists give patients a copy of their prescriptions after a fitting and verify those prescriptions to any third party designated by the patient, such as an online lens seller. This protects patients by ensuring that their prescriptions are current and valid.

We will gladly obtain it for you. Please provide us with your doctor's name and phone number when prompted.

Glasses prescriptions and contact lens prescriptions are not the same. A contact lens prescription includes contact lens brand name, base curve, and diameter which are not components of an eyeglass prescription. Contact lenses sit directly on the eye whereas glasses are worn on the bridge of the nose. The distance between these two spaces dramatically changes the level of correction for each type.

See our Contact Lens Rebate page for manufacturer minimum purchase requirements, rebate values, and documents for rebate redemption.

A regular eye examination is recommended to update your prescription and evaluate the health of your eyes. Contact lens prescriptions have varied expiration dates due to state regulations, doctor preference, and health concerns.

We make things easy for you at America's Best. Patients can use your own prescription; you don't need to see one of the independent Doctors of Optometry at America's Best to order contacts. However, a current, valid prescription is required to purchase contact lenses. Be sure to give us your doctor’s contact information or upload a copy of your prescription so it can be verified before your order is filled.

Remember at America's Best locations we offer low prices on eye exams for eyeglasses and contact lens exams. Why not get an eye exam, just to make sure that your vision hasn't changed? Call your local store to learn about offers at your nearest location or schedule your eye exam online. Call or stop in - one of our opticians will be happy to explain all the services we have to offer.

We can only provide you with the exact brand of contact lenses as prescribed by your doctor. If you wish to order a different brand of contact lens you must see your doctor to be fitted for the new lens. Then you can submit the new prescription for the contact lenses order.

We can only provide you with the exact brand of contact lenses as prescribed by your doctor. If you wish to order a brand of colored contact lenses you must see your doctor to be fitted for the new lens. Then you can submit the new prescription for the contact lenses order.

Call us at 800-999-4758. There are hundreds of different brands of lenses. Only our most widely prescribed lenses are featured on this site.

Yes. All online transactions at America's Best are handled with industry-standard secure server software (SSL) encryption. The SSL encrypts (scrambles) all information your information before it is sent to us. All customer data we collect is protected against unauthorized access.

At America's Best, we respect our customers and understand that they are concerned about privacy, so we have instituted policies intended to ensure that your personal information is handled safely and responsibly. Our Privacy Policy, which can be accessed on our website, explains what we do with your information and what you can expect from us. If you have additional questions or would like further information on this topic, please feel free to email us.

30-Day Return Policy

Items may be returned within 30 days of purchase provided they are unopened, undamaged and in original condition. Such returns will receive credit in full, excluding any shipping charges. We cannot accept opened boxes and vials, as we are unable to return these to the manufacturer.

For full return policy and procedure, visit our Shipping & Returns page.

Yes. You can place your order by calling 800-999-4758. Your order will be processed promptly and shipped to you directly after prescription has been verified.

• Add your preferred contact lenses to the cart at americasbest.com.

• Enroll in Auto Reorder during the checkout process and choose your preferred delivery interval (Customers are only charged as each order is shipped).

• All Auto Reorder orders receive FREE shipping in the U.S.!

• Create or login to your account at americasbest.com to cancel your Auto Reorder (Orders are automatically placed unless Customer Service is contacted to deactivate the Auto Reorder).

Note: Changes to an Auto Reorder only affect future orders, not orders already created. To make a change to an order created from an Auto Reorder you will need to call 800-999-4758​​​​​​​.