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8 character min. Learn about secure passwords.Account passwords must be at least 8 characters and are case sensitive.To create a secure password, follow the guidelines:- Use a combination of upper case and lower case letters, numbers and special characters (?_!@#).
- The longer the password, the more secure it is! But make sure it's easy to remember.
- This password should be different than any of your other online accounts (bank, social, media, email).
- Don't use personal information (name, phone, numbers, DOB) or common passwords (password, qwerty, sarah1231).
Note: We will never ask you to provide your password by e-mail or phone.Forgot password?
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Do not check this option if using a shared computer. Stay signed in for a maximum of 30 days; signing out from My Account will cancel this setting.Secure Passwords
Account passwords must be at least 8 characters and are case sensitive.To create a secure password, follow the guidelines:- Use a combination of upper case and lower case letters, numbers and special characters (?_!@#).
- The longer the password, the more secure it is! But make sure it's easy to remember.
- This password should be different than any of your other online accounts (bank, social, media, email).
- Don't use personal information (name, phone, numbers, DOB) or common passwords (password, qwerty, sarah1231).
Note: We will never ask you to provide your password by e-mail or phone.Secure Passwords
Account passwords must be at least 8 characters and are case sensitive.To create a secure password, follow the guidelines:- Use a combination of upper case and lower case letters, numbers and special characters (?_!@#).
- The longer the password, the more secure it is! But make sure it's easy to remember.
- This password should be different than any of your other online accounts (bank, social, media, email).
- Don't use personal information (name, phone, numbers, DOB) or common passwords (password, qwerty, sarah1231).
Note: We will never ask you to provide your password by e-mail or phone.Sign in to your account:
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Your account will be locked for 24 hours. Please contact Customer Service for help with placing your order.
Code sent! Maximum code requests reached.
If you still haven't received a code, please contact Customer Service for assistance.
Maximum code requests reached.
If you still haven't received a code, please contact Customer Service for assistance.
Secure Passwords
- Use a combination of upper case and lower case letters, numbers and special characters (?_!@#).
- The longer the password, the more secure it is! But make sure it's easy to remember.
- This password should be different than any of your other online accounts (bank, social, media, email).
- Don't use personal information (name, phone, numbers, DOB) or common passwords (password, qwerty, sarah1231).
Contact Us
We are here to help. We have many ways for your to reach out to us if you have any questions or concerns. Be sure to check out our General FAQs, Contact Lens Order FAQs or Glasses Order FAQs.
Online Orders & Experience
For questions regarding an online order, please call 800-999-4758.
Email us using our Customer Care Email Form and choose "Online Order" for the reason for contacting us.
For International calls, please contact 470-321-7602.
Fax: 877-510-9362
International Fax: 678-442-8986
Online Customer Care Hours (EST):
Saturday: 9:00 a.m. - 5:30 p.m.
Sunday: Closed
To view past orders, View Your Order History.
Store Orders
For questions regarding an in-store order or your upcoming visit, please call the store to speak with one of our associates. Find your store information.
Store Experiences
To speak with someone regarding your in-store experience, please call 800-411-1162.
Monday - Friday: 9:00 a.m. - 8:00 p.m. (EST)
To email us about your in-store experience, please use our Customer Care Email Form and select "Customer Service." We will respond within 48 hours.
Mailing Address
Attn: Customer Care Dept.
2000 Newpoint Parkway, Suite E
Lawrenceville, GA 30043
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