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We are here to help. We have many ways for your to reach out to us if you have any questions or concerns. Be sure to check out our General FAQs, Contact Lens Order FAQs or Glasses Order FAQs.
For questions regarding an online order, please call 800-999-4758.
Email us using our Customer Care Email Form and choose "Online Order" for the reason for contacting us.For International calls, please contact 470-321-7602.
International Fax: 678-442-8986
Online Customer Care Hours (EST):
To view past orders, View Your Order History.
For questions regarding an in-store order or your upcoming visit, please call the store to speak with one of our associates. Find your store information.
To speak with someone regarding your in-store experience, please call 800-411-1162.
Monday - Friday: 9:00 a.m. - 6:00 p.m. (EST)
To email us about your in-store experience, please use our Customer Care Email Form and select "Customer Service." We will respond within 48 hours.