We are here to help. We have many ways for your to reach out to us if you have any questions or concerns. Be sure to check out our General FAQs, Contact Lens Order FAQs or Eyeglass Order FAQs.

Online Orders & Experience

For questions regarding an online order, please call 800-999-4758.

For International calls, please contact 470-321-7602.

Fax: 877-510-9362

International Fax: 678-442-8986

You may also email us using our Customer Care Email Form. To ensure routing to the correct department, please choose "Online Order" for the reason for contacting us.

Online Customer Care Hours (EST):

To view past orders, View Your Order History.

Store Orders

For questions regarding an in-store order or your upcoming visit, please call the store to speak with one of our associates. Find your store information.

Store Experiences

To speak with someone regarding your in-store experience , please call 800-411-1162.

Monday - Friday: 9:00 a.m. - 6:00 p.m. (EST)

To contact someone regarding your in-store experience via email, please use our Customer Care Email Form and select "Customer Service." We will respond within 24 hours.

Mailing Address