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As a healthcare retail establishment, we are committed to your health and well-being, as well as the health and well-being of the associates and optometrists practicing in our retail locations. In an effort to keep you and our team members as safe as possible during the COVID-19 pandemic, we have implemented enhanced cleaning and safety protocols.
What are you doing to help prevent exposure to COVID-19?
Your safety and that of our team members is our top priority! As eye care specialists working in a healthcare retail environment, optometrists and associates are required to come into extremely close contact with patients and customers. In an effort to help keep you and our team members as safe as possible during the COVID-19 pandemic, we have implemented enhanced health and safety policies and procedures that align with recommendations of the Centers for Disease Control and Prevention (CDC) and health professionals. Current enhancements include:- Everyone age 2 and older is required to wear an approved facial covering/mask* in the Pretest and Exam rooms, including our Doctors and Associates.- Social distancing whenever possible- Hand sanitizer available in every store- Extensive cleaning and disinfecting protocols * Facial coverings/masks must be worn properly – they should cover the nose and mouth, fit snugly on the sides of the face and under the chin, and cannot have an exhalation valve or vent. Single-layered neck gaiters, open-chin triangle bandanas and face shields without a facial covering/mask are not acceptable face coverings. Face masks are available upon request.
Do I have to wear a facial covering/mask if I’ve received the COVID-19 vaccine?
ALL customers, regardless of vaccination status, are required to wear masks while shopping in locations with increasing COVID-19 transmission rates as recommended by CDC or required by a local mandate. As Associates may be required to come into extremely close contact with customers when fitting and adjusting eyeglasses, customers age 2 and older may be requested to wear an approved facial covering during the fitting process.
As Optometrists and Optometric Techs are required to come into extremely close contact with patients during exams, we are requiring that everyone age 2 and older is required to wear an approved facial covering/mask in the Pretest and Exam rooms, including our Doctors and Associates.
Do I need an appointment to visit the store?
An appointment is strongly encouraged, and we are asking patients to schedule their visit ahead of time with the store so we can limit the number of people in a location to comply with social distancing guidelines. You may schedule your eye exam online or call your local store to schedule. Walk-ins are welcome when the schedule allows.
How do I prepare to visit a store?
What if I am unable to or choose not to wear a face mask?
We apologize for any inconvenience. In an effort to help keep you and our team members as safe as possible during the COVID-19 pandemic, we have implemented enhanced health and safety policies and procedures. Because we are required to be in close contact with patients and customers in order to provide our services, it is our policy that everyone age 2 and older is required to wear an approved facial covering/mask in the Pretest and Exam rooms, including our Doctors and Associates. Due to risks patients without face coverings pose, we are unable to make exceptions to this policy at this time. If you are unable to comply with this policy, we look forward to serving you in the future when such policies are no longer required.
What if I have additional questions or concerns?
If you wish to contact us regarding our health and safety policies, please do so via one of the following methods.
Phone: 855-985-0949 (Monday - Friday: 9:00 a.m. - 6:00 p.m. EST)
Thank you. We look forward to assisting you.
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