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As a healthcare retail establishment, we are committed to your health and well-being, as well as the health and well-being of the associates and optometrists practicing in our retail locations. In an effort to keep you and our team members as safe as possible during the COVID-19 pandemic, we have implemented enhanced cleaning and safety protocols.
Designated associates will take everyone's temperature with a non-contact thermometer before entering the store.
All visitors age 2 and older are required to wear a facial covering/mask which covers the nose and mouth, fits snugly on the sides of the face and under the chin, and cannot have an exhalation valve or vent. Neck gaiters, open-chin triangle bandanas and face shields without a facial covering/mask are not acceptable face coverings. Face masks are available upon request.
Please limit additional personal items brought into the store (travel mugs, other bags excluding purses). Only the person requiring eye care services should enter the store (with the exception of minors and caretakers).
Hand sanitizer is available in every store.
Practice social distancing whenever possible by maintaining a distance of 6 feet from others.
Customers will receive a container to hold frames while browsing and we’ll provide a ‘Discard’ bin for frames not selected.
What are you doing to help prevent exposure to COVID-19?
Your safety and that of our team members is our top priority! As eye care specialists working in a healthcare retail environment, optometrists and associates are required to come into extremely close contact with patients and customers. In an effort to help keep you and our team members as safe as possible during the COVID-19 pandemic, we have implemented enhanced health and safety policies and procedures that align with recommendations of the Centers for Disease Control and Prevention (CDC). These enhancement include: - Temperature checks and screenings - Facial covering/mask* required for anyone in our store over the age of 2 years old- Social distancing whenever possible- Hand sanitizer available in every store- Extensive cleaning and disinfecting protocols - Protective equipment worn by Optometrists and Associates * Facial coverings/masks must be worn properly – they should cover the nose and mouth, fit snugly on the sides of the face and under the chin, and cannot have an exhalation valve or vent. Neck gaiters, open-chin triangle bandanas and face shields without a facial covering/mask are not acceptable face coverings. Face masks are available upon request.
Do I need an appointment to visit the store?
An appointment is strongly encouraged, and we are asking patients to schedule their visit ahead of time with the store so we can limit the number of people in a location to comply with social distancing guidelines. You may schedule your eye exam online or call your local store to schedule.
How do I prepare to visit a store?
Please schedule your appointment online or by calling your local store.
We ask that you complete your patient paperwork, found in your appointment confirmation email, before your appointment.
Facial covering/mask required for anyone in our store over the age of 2 years old. Facial coverings/masks must be worn properly – they should cover the nose and mouth, fit snugly on the sides of the face and under the chin, and cannot have an exhalation valve or vent. Neck gaiters, open-chin triangle bandanas and face shields without a facial covering/mask are not acceptable face coverings. Face masks are available upon request.
Customers shopping for glasses will be provided a bin by an associate to place all frames that have been tried on. All frames will be disinfected before being returned to the sales floor for other customers.
Please limit the number of people in your party to those who have an appointment and those buying product.
What if I am unable to or choose not to wear a face mask?
We apologize for any inconvenience. In an effort to help keep you and our team members as safe as possible during the COVID-19 pandemic, we have implemented enhanced health and safety policies and procedures. It is our policy that all visitors age 2 and older are required to wear a facial covering/mask while in our stores. Because we are required to be in close contact with patients and customers in order to provide our services, and due to risks individuals without face coverings pose inside our location, we are unable to make exceptions to this policy at this time. If you are unable to comply with this policy, we look forward to serving you in the future when such policies are no longer required.
What if I have additional questions or concerns?
If you wish to contact us regarding our health and safety policies, please do so via one of the following methods.
Email Us
Phone: 855-985-0949 (Monday - Friday: 9:00 a.m. - 6:00 p.m. EST)
Thank you. We look forward to assisting you.
