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FAQ

Got questions? We've got answers.

If you're used to paying a lot for your eyeglasses at other optical shops, you might have some questions about the amazing deals we offer everyday at America's Best. We're happy to answer those questions, and any others you may have. Please check the list below for frequently asked questions. If you have a question that's not covered here, please don't hesitate to contact us.

For questions about ordering contact lenses, please click here.

Eyeglass Questions

Contact Lens Questions

What is the price for an eyeglass exam?

At America's Best Contacts & Eyeglasses, eye exams are FREE * with our special offer of two pairs of eyeglasses for $69.95! Regular-priced eye exams are only $45! Contact lens exams are $79, or join our Eyecare Club and get 3 years of eye exams* for only $99. Schedule eye exam.

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Why are your prices so much lower than other retailers?

America's Best Contacts & Eyeglasses has been the low-price leader in a highly competitive eyewear market for more than thirty years. With more than 350 high-volume retail stores located throughout the United States, we purchase a lot of eyeglass frames from manufacturers. Because of the tremendous number of eyeglass frames that we buy, we're able to negotiate unheard-of low prices from our vendors - which we then pass on to you, the consumer.

We also keep prices down at America's Best by maintaining a low overhead. You won't find our stores in high-rent, expensive malls. Instead, we locate our bright, pleasant stores in convenient shopping areas.

It also helps that we own and operate three of the highest-volume optical laboratories in the United States. Our labs are outfitted with some of the best optical equipment in the world, and are staffed by expert laboratory team members with decades-plus experience in eye care and manufacturing. Efficiency breeds economy.

It's time you found out how great we can make you see and look! Call 1-800-TWO-PAIR (1-800-896-7247) today or click here to make an appointment.

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What kind of selection do you have?

The short answer is, a HUGE selection. From an eyeglass frame standpoint, most of our America's Best stores have more than 800 eyeglass frames to choose from. And while some places might be content to offer just a couple dozen pairs with a special like ours, we offer HUNDREDS of frames in our TWO PAIRS for $69.95* with a FREE eye exam** collection.

As far as our eyeglass lenses collection goes, we carry all the lenses you would expect to find in an optical retailer, including Transitions® color-changing lenses, impact-resistant polycarbonate, glass or photogray.

If your prescription indicates another lens might be better suited to correct your vision, an Associate will help you decide what's right for you. Premuim eyeglass lenses and upgrades like NeverGlare Advantage anti-reflective coating are an additional cost; but no matter what you choose, you'll always pay less.

To make your eyeglasses even more durable, you can also opt for a solid or gradient tint, scratch resistant coating, UV-block coating, anti-reflective coating or polarized coating. Most coatings and tinting are available on most eyeglass lens materials. Stop in to an America's Best location and talk to one of our friendly opticians to learn more.

From fashionable, low-cost eyeglass frames to the finest designer eyewear, we really do offer the best prices - and values - in sight.

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What if I already have a prescription? Do I still need to have an eye exam?

We're here to make things easy for you. As long as it's still current and valid, you can absolutely bring in your own prescription. But if you don't yet have a prescription or if you think your vision might have changed, you can receive a complete eye exam for eyeglasses from one of our independent doctors of optometry for just $45. Or, better yet, get a FREE eye exam when you purchase any two pairs of eyeglasses.

Contact lens exams are $79 - but you can get three years' worth of FREE contact lens eye exams when you join the America's Best Eyecare Club.

Our 2 pairs of eyeglasses for $69.95* with a FREE eye exam** package is a great way to save money on eyeglasses for kids - no matter what happens to the first pair, you'll always have a second one ready to go!

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What if my frames break? Do you offer any protection plans?

Your eyeglasses live the same life you do, which means sometimes they get baked in the summer, frozen in the winter, played with by the baby, dropped, scratched, sat on and stepped on. Our Breakage Protection Plan protects your eyeglass frames and lenses for one year, for a small additional charge. With this plan, if your eyeglass frames break during the year or your lenses become excessively scratched, just bring them in, and we'll replace them one time.
Customer loss of frame and/or lenses is not covered by this plan.

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My kids are rough on eyeglasses. How can you help me save some money?

Our exclusive KidsGear™ package includes additional protection for kids 13 and under:

  • A wide selection of children's eyeglass frames in the latest colors and styles
  • Impact-resistant polycarbonate lenses for greater protection from breakage
  • Scratch resistant coating
  • UV Protection

And, if you want even more protection than a free, spare pair, we also offer a KidsGear Breakage protection plan for $30 that covers not one, but two pairs of eyeglasses.

 

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What is included in the 2 for $69.95 special?

Our advertised offer is 2 pairs of eyeglasses for $69.95*, which include single vision plastic (CR39) lenses, frames from our $59.95 price selection and a free eye exam. If you select more expensive frames or lenses, your eye exam is still always free when you purchase two pairs of eyeglasses. Upgrades like tint, NeverGlare anti-reflective coating and Verithin or Verilite lenses may cost a little more, but we always offer our products at a savings so you will still pay less than you would elsewhere.

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Can the 2 for $69.95 offer be shared with another person?

The two for $69.95* offer is per person and cannot be shared with another individual. You may use two different prescriptions, but both pairs of eyeglasses must be for the same person.

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When will I receive my glasses?

We use a centralized lab to process your eyewear. Eyeglasses are usually ready for pick-up at the store in about 7 to 10 business days. If you are a current customer and would like to know the status of your eyeglass order, please contact your local store.

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Do you have any specials on bifocals at this time?

Yes! Lined plastic bifocal lenses (FT28) may be purchased for just $30 more when you get the 2 for $69.95* offer (for 2 pairs of eyeglasses with lined plastic bifocals for $99.95)  including a FREE eye exam. Other bifocals and no-line progressives are also available at discounted prices. Please call 1-800-TWO-PAIR (1-800-896-7247) for specific pricing.

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What is your return policy for eyeglasses?

We offer a 30-day return policy on eyeglasses when accompanied by a receipt.

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How can I find the closest America's Best location in my area?

Enter your 5-digit zip code in the "Store Locator" box on this website to find your nearest America's Best location.

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Do you accept walk-ins, or do I need to schedule an appointment?

We do accept walk-ins. However, it's always best to schedule an appointment. Please click here to schedule an appointment online.

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What is the price for a contact lens exam?

A contact lens eye exam is $79. But you can save even more money by joining the Eyecare Club. With the Eyecare Club you get eye exams for 3 years and discounts on contacts and eyeglasses.

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What is a contact lens?

A contact lens is a very thin piece of sterile, specially-formed material which is placed on the eye as a method of correcting vision. It actually "contacts" with the eye. When the contact lens is placed on the eye, it changes the way that light is focused in the eye, and this change in focus corrects vision.

The material used in the contact lens is carefully produced to allow as much oxygen as possible to get to the surface of your eye, as well as to be as comfortable and safe as possible.

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Should I get contact lenses?

Many people who currently wear eyeglasses can wear contact lenses. When you come in for your appointment, one of America's Best's independent doctors of optometry can help you decide whether contact lenses are right for you.

Contact lenses have several advantages over eyeglasses. For example:

  • Contact lenses allow some people to see more clearly than with eyeglasses because more of the field of vision is corrected.
  • Contacts are not visible to others and do not interfere with appearance.
  • Prescription contact lenses can be more convenient than eyeglasses because they are "always on."

However, contact lenses take more time and require more responsibility. For example:

  • Contact lenses do need to be carefully cleaned and maintained according to the instruction of your doctor and lens manufacturer.
  • Contact lenses have a maximum wearing life and need to be replaced regularly.

Still not sure? Try them out first!
Call 1-800-TWO-PAIR (1-800-896-7247)to schedule an appointment or make an appointment online to come in for an eye exam with an independent doctor of optometry. Each of our stores has a separate contact lens fitting room. After your eye exam, you can sit down in our fitting room where a trained technician will bring in sealed "trial" contact lenses and help you try on the lens. Trial lenses are specifically made by contact lens manufacturers for this purpose..

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I've tried contacts before, but didn't think they were all that comfortable. Why should I try them again?

Your Doctor is the best person to evaluate your eyes, lifestyle and vision correction needs. The good news is in the past few years many advancements in contact lenses have helped make them even more comfortable. During an eye exam, ask a Doctor if contact lenses are right for you. If you experienced problems in the past, be sure to mention them so the Doctor can take this into consideration and make a recommendation. You just might be surprised at how far contact lenses have come - and how much you might like wearing them.


What types of contact lenses are there?

There are two different ways to categorize contact lenses: wear type and tint type. Most wear types come in most tint types, and vice versa.

Wear Type Characteristics

Disposable Contact Lenses
Disposable contact lenses are the most highly-recommended lens at America's Best. This type of contact lens offers far more benefits than any other lens type. Disposable contact lenses are worn and discarded every one to two weeks. The lenses require less care than daily wear soft contact lenses, as they are replaced more often. Doctors believe frequent replacement reduces the risk of infection. Disposable contacts are available in several materials, including the latest technology silicon hyrogels, like Sofmed Breathables. These lenses eyes feel moister than some other contacts, and as a result, are considered by many people to be more comfortable.

Visual acuity also increases as new lenses are placed in the eye more frequently. These lenses are usually prescribed to be worn daily and removed at night. Depending on the patient, the doctor may prescribe an extended wear schedule.

Daily Wear Soft Contact Lenses
These lenses are worn on a daily basis and are removed nightly to be cleaned. One pair of daily wear contact lenses will last six months to one year, depending on the practitioner's prescribed wearing schedule. These lenses are handled more frequently, which can result in lost or torn lenses. Toric lenses are also available, for patients who need a correction for astigmatism.

Extended Wear Soft
These lenses are more oxygen-permeable and can sometimes be worn longer than daily wear lenses. Some patients may be able to occasionally sleep in these lenses, but this is determined by the doctor only. The optometrist will set standards for each patient as to how long the lenses should be worn before being removed and cleaned. Since these lenses are handled less frequently, the risk of losing or tearing a lens is somewhat reduced. The lenses, however, are thinner than daily wear soft lenses, and thus must be handled more gently.

Programmed Replacement Soft
These lenses are also called Frequent Replacement Lenses. They are worn on a daily basis and are thrown away after one to three months of wear, as instructed by the optometrist.

Gas Permeable
Gas permeable contact lenses are most often prescribed to patients with astigmatism. The lenses may, however, be prescribed for spherical patients. These lenses are made of a semi-rigid, silicon-based plastic that allows oxygen to pass through the lens and into the cornea. The gas permeable contact lens is more difficult to adjust to due to the rigidity of the lens. It takes about three weeks of wear to become comfortable with the feel of the lens on the eye.

Tint Type Characteristics

Clear
These contact lenses are completely clear, and they can be difficult to see when cleaning and placing in eyes.

Visibility Tint, also called Handling Tint
These lenses have a very light tint (usually blue) to make them easier to see when handling and cleaning. The tint is very light; it does not "tint" your vision and will not change the color of your eyes.

Enhancing Tint
These lenses have a tint which enhances the color of a similarly-colored eye. For example, if you have light blue eyes, a blue-enhancing tint contact lens will make your eyes appear a darker and more intense blue. Your vision is not tinted; the central part of the lens that you see through (the pupil) is kept clear. If the lens is chosen well, it is usually difficult for others to notice that you are wearing an enhancing tint contact lens. An enhancing tint cannot change eye color to a different hue (from brown to blue, for example). For that, you need an opaque lens.

Opaque
In an opaque tinted contact lens, the part of the lens which covers the colored area of your eye (the iris) is tinted with color so deeply that it blocks out the natural color of your eye. This type of lens can change, for example, brown eyes to blue. Your vision is not tinted - the central part of the lens that you see through (the pupil) is kept clear. These are also referred to as colored contact lenses.

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What if I decide that contact lenses aren't right for me?

Many people experience some difficulty upon their first "contact" with contact lenses. This is normal - after all, you're putting something in your eye! At America's Best, trained professionals will help you every step of the way with a number of easy insertion techniques. In most cases, we can have you enjoying your new contacts the very same day.

It's unlikely, but you might decide that contact lenses aren't right for you. If that happens, we'll return the cost of the lenses minus the exam fee. Or, we'll apply the money you spent on contact lenses toward the purchase of any pair of eyeglasses in our store. There are some restrictions to what you can return, so ask for details at the store.

Call or stop in to get more information or to schedule an eye exam.

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Can contact lenses hurt my eyes?

Properly used and cared for contact lenses are safe for your eyes. Contact lenses are made of special materials which are very gentle to the surface of the eye.

Failure to follow your maintenance plan, wearing your contact lenses for too long, not washing your hands before cleaning them, and/or cleaning them improperly can result in eye irritation or infection.

At America's Best, your eye health is our number one priority. We will work closely with you to ensure optimum eye health and vision.

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Can I purchase contacts with the 2 for $69.95 special?

The 2 for $69.95* offer with a FREE eye exam is for eyeglasses only. We do offer contact lenses at discounted prices and a contact lens exam with fitting and follow-up for just $79.

The good news is, we have an equally impressive offer for contact lens wearers: The America's Best Eyecare Club. For just $99, you get 3 years of FREE eye exams (up to two per year ), plus discounts on your contact lenses and eyeglasses.

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Can I purchase contacts online?

Yes! Buy contact lenses online and have your contact lenses delivered to your door.

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How can I find the closest America's Best location in my area?

Enter your 5-digit zip code in the "Quick Store Locator" box to find your nearest America's Best location.

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Do you accept walk-ins, or do I need to schedule an appointment?

We do accept walk-ins. However, it's always best to schedule an appointment. Schedule an appointment online.

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If you still have additional questions, please e-mail us, or write to us at:

America's Best Contacts & Eyeglasses
296 Grayson Highway
Lawrenceville, GA 30046


*Includes single vision plastic lenses and frames tagged $59.95. **In certain states, eye exams provided by independent Optometrists or Ophthalmologists. Eye exam regularly $45 without the two pair offer. Two pair purchase required for FREE eye exam offer.

 Two Pairs Eyeglasses for $69.95 with Free Eye Exam