Idaho Elks Rehabilitation Hospital -
For more than 50 years, Idaho Elks Rehabilitation Hospital has been providing rehabilitation services to people throughout the region
http://www.idahoelksrehab.org/ |
JCPenney -
The world of JCPenney is exciting and fast-paced. It's a world of stability and growth. A world where traditions established at the turn of the century guide one of America's largest, most successful, and technologically advanced retailers.
http://www1.jcpenney.com/jcp/Default.aspx |
Mercy Hospital -
Mercy continues to pioneer the most advanced healthcare in the spirit of the Sisters of Mercy.Mercy North Health Center, Mercy’s sister campus, was built in 1998.Mercy North provides a wide spectrum of outpatient services.
The mission of Catholic Health Initiatives is to nurture the healing ministry of the Church by bringing it new life, energy, and viability in the 21st century. Fidelity to the Gospel urges us to emphasize human dignity and social justice as we move toward the creation of healthier communities.
VISION: Catholic Health Initiatives’ vision is to create a national Catholic ministry which will live out its mission by transforming traditional health care delivery into integrated networks and creating new ministries that promote healthy communities.
Purpose: To outline and define the standards of performance.
Scope: Mercy Medical Center staff
Objective: To create an environment among staff of commitment and ownership toward all guests and fellow employees
Goal: To provide a positive, healthy atmosphere for all employees and guests of Mercy Medical Center
Sense of Ownership
Hold each other accountable to these standards.
- Take pride in this organization as if you own it.
- Accept the responsibilities of caring for our guests.
- Be an ambassador of Mercy Medical Center.
- Be a team player. Get involved.
- Adhere to policies and procedures.
- Live the values of this organization.
- Do the right thing.
- Follow chain of command to resolve issues.
Attitude
- Attitude starts with self. Be positive and optimistic.
- Our job is to serve our customers and provide
- high quality service with care and courtesy.
- Exceed expectations. Anticipate needs.
- Always thank guests for choosing Mercy
- Acknowledge guests and fellow employees
- immediately. Smile and introduce yourself at once.
- Have a Can-Do attitude
- SMILE
Appearance/Dress
- Be clean and professional.
- (See Employee Handbook)
- Follow dress code policies and wear your
- identification badge correctly at all times.
- Pick up litter and dispose of it properly.
- Clean up spills and return equipment to
- proper place.
- Make sure shared workspaces and lounges
- are kept neat and orderly.
Communication
- Commit to using Mercy Medical Center’s
- scripting whenever possible.
- Listen to guests and make eye contact.
- Be courteous. Do not use jargon.
- Keep patient information confidential.
- When someone appears to need directions,
- escort that person to his or her destination.
- Know how to operate the telephones in your area.
- Provide correct number before transferring a call.
- Get the caller’s permission before putting him or
- her on hold and thank the caller for holding.
- Answer telephone calls within three rings,
- Identify your department and yourself and ask,
- “How may I help you?”
- Update white boards at each shift change.
Call Lights
- Anticipate patients’ needs so they will not
- have to use their call lights.
- All employees are responsible for answering
- patient call lights.
- Make sure call light is accessible to all
- patients at all times.
- Acknowledge call lights by the fifth ring
- and respond to requests within three minutes.
- Always address the patient by name.
- Ensure continuity of care by reporting to
- relief caregivers before leaving the floor.
- Check on patients before shift change
- and before going on break.
Commitment to Co-workers
- Treat one another as professionals deserving
- courtesy, honesty and respect.
- Welcome newcomers.
- Avoid last minute requests and offer to help
- fellow employees whenever possible.
- Cooperate with one another.
- Do not undermine other people’s work.
- Praise whenever possible.
- Do not chastise or embarrass fellow employees.
- Address issues/challenges with the person(s)
- involved and/or the appropriate supervisor.
- Do not gossip.
- Be considerate when using e-mail and use the
- “Need to Know” theory process.
- (See E-Mail Etiquette Guidelines and Policy #176
- Information Systems Resource Policy.)
Guest Waiting
- Educate families about processes and provide
- a comfortable atmosphere for waiting guests.
- An acceptable waiting time for scheduled
- appointments is ten minutes; it is one hour for
- non-scheduled appointments.
- Offer refreshments (when appropriate) and
- an apology if a wait occurs. Always thank
- guests for waiting.
- Update family members periodically– hourly –
- while a guest is undergoing a procedure.
- Update guest every 30 minutes if waiting in the ED.
Elevator Etiquette
- Always smile and speak with fellow passengers;
- hold the door open for others.
- When transporting patients in wheelchairs, always
- face them toward the door and exit with care.
- Pause before entering an elevator so you do
- not block anyone’s exit. Step aside or to the
- back to make room for others.
- Guests are 1st when entering and exiting.
- Employees should use staff elevator when
- transporting patients or specimens.
Privacy
- Be sensitive to the patient’s need for privacy
- and modesty.
- Make sure that patient information is kept
- confidential. Never discuss patients or their
- care in public areas.
- Knock before entering.
- Close curtains or doors during exams and
- procedures. Provide a robe or second gown if
- the patient is ambulating or in a wheelchair.
- Make sure all gowns are the right size for the patient.
Safety Awareness
- Report all accidents or incidents promptly.
- (See Policy #166 – Incident/Occurrence Reporting)
- Correct or report any safety hazard you see.
- Use protective clothing, gear and procedures
- when appropriate.
- Handle repairs/disposal of equipment appropriately. - Label everything.
- Mercy Medical Center is an alcohol, drug,
- and smoke free campus.
Mercy Medical Center
1512 12th Avenue Road
Nampa, Idaho 83686
Main Switchboard
Phone: 208-463-5000
Job Hot Line:
208-463-5802
Mercy Medical Center and Catholic Health Initiatives are committed to four Core Values:
Reverence, Integrity, Compassion, and Excellence. As we participate in the Healing Ministry of Jesus Christ, we are committed to demonstrating these four values in our daily actions.
Reverence means having a profound awe for all that God has created. It regards the respectful care of the whole person: spirit, mind, and body. It means to treat all people equally as gifts of God. Reverence also encompasses worship of the Creator and grateful stewardship of the resources that God has given us: our people, our environment, and all of creation.
Integrity at Mercy Medical Center means we are committed to honesty in all that we do or say. We are committed to doing right. Integrity means we value our relationships and principles above economics or politics. We hold ourselves to a high standard of professional conduct. We endeavor to provide healthcare in a manner that fosters trust and always honors our heritage, customers and staff.
Compassion is the ability to enter into anothers joy or sorrow. At Mercy we strive to listen, understand, and treat everyone with sensitivity, kindness, and grace. Our Mercy Charisms encourage us to exercise a preferential option for the poor. It is our mission to especially care for those most vulnerable in contemporary society.
Excellence means preeminent performance putting forth our personal best at all times. Excellence requires continuous learning and development. It means quality management and performance improvement. And it is more than a slogan at Mercy Medical Center. In 1999 the Joint Commission on Accreditation of Healthcare Organizations gave us the highest score for an Idaho Hospital. We received Accreditation with Commendation, the only medical facility in Idaho to have that distinction.
http://www.mercynampa.org/index.html |
Olive Garden -
Founded in 1982, Olive Garden is a division of Darden Restaurants, Inc. Olive Garden was originally developed by General Mills Restaurants, a division of General Mills, Inc. In June of 1995, General Mills spun off its restaurant division into Darden Restaurants, Inc.
http://www.olivegarden.com/default_f.asp |
Sunbelt Rentals is -
Established in 1983 and headquartered in Charlotte, NC, Sunbelt Rentals is one of the leading U.S. equipment rental companies serving the commercial construction, industrial and homeowner markets.
http://www.sunbeltrentals.com/ |
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